Payment & Refund Policy Agreement

At our software company, we operate with a structured payment policy. Upon project initiation, we require an upfront payment of 10-15% as an advance. Subsequently, payments are divided into 2 to 3 milestones, facilitating a transparent and incremental approach. It's important to note that once a payment is made by the client, refunds will not be provided, except in cases where we determine ourselves that the project cannot be carried out as agreed upon. However, if a client decides not to proceed with the project after the initiation, any amount paid will not be eligible for refund. We believe in maintaining open communication throughout the project lifecycle to ensure client satisfaction. Our payment and refund policy is designed to reflect our commitment to delivering high-quality solutions while safeguarding the interests of both parties involved.

Refund Policy

Thank you for working with Prowizz. If for any reason, You are not completely satisfied with a service We invite You to review our policy on refunds. Please read and make sure you fully understand our refund policy prior to making a payment. Prowizz operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a Design & Development Agency is to bring the highest value per Rupee/Dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT. THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING Prowizz FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.

Design & Web Development

Design/Web design and development projects require extensive resources, consumes our time, and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed, or postponed by the CLIENT, then all the amount paid will be retained by Prowizz and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Logo Design, Branding, Web Design, UI-UX Design, Search Engine Optimization, Social Media Marketing, & Internet Marketing Payments for Design, Development or any of our services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy

Setup Fees

Setup fees are applied directly to expenses incurred by Prowizz in the setup phase of any Design, Development, or Internet Marketing campaigns and are non-refundable. If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to the CLIENT. In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work. PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU. Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.

Website Hosting

All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If CLIENT opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the CLIENT in writing.

Account Suspension

All hosting payments that are 15 days past due will trigger an account suspension. Hosting paid up to 12 months in advance and canceled before the expiration date will be refunded for the months not yet elapsed. Prowizz reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.


Please also read our TERMS OF USE

Terms of Use | Prowizz
OVERVIEW

Prowizz DOES NOT PROVIDE SERVICES TO ANYONE OR COMPANY THAT PROMOTES PORNOGRAPHIC MATERIAL, NUDITY, ILLEGAL CONTENT.